SPECIALIST GERMAN COURSE

Handling complaints in German.

Flag German
YOUR IDEAL LANGUAGE LEARNING MIX

About our course Handling complaints in German.

You do everything you can to avoid complaints but if you are faced with them, you deal with them constructively. After all, this can be an opportunity to make adjustments and improve performance yet further. You listen to what the client has to say and you formulate the right answer. You do all this with a feel for nuance, using positive language to deliver an optimum customer experience. That can be a challenge even in your native language. But what if you have to do this in German?

Quote grey_background_no shadow
  1. 01
    Klachten behandelen Frans

    Could this be for you?

    You already have good command of German to an intermediary level. That means you already speak German reasonably effortlessly in familiar situations. But you would like to understand the client’s concerns perfectly even when expressed in German, and you want to give a clear-cut answer. A complaint does not have to be a negative incident and you aim to turn it into an opportunity. That will let you bolster the relationship with the client and make them feel you understand them

     

     

     

  2. 02
    Klachten behandelen Engels

    What you can do after this course?

    • Deal with a complaint.
    • Use the right communication channels for handling a complaint.
    • Use precisely those key phrases that let the client feel you understand them.
  3. 03
    Schrijven in Frans

    Refine your communication skills in your German course?

    Certainly! Thanks to our unique partnership with  CrossKnowledge , we offer you specialist e-learning modules that hone your communication skills — all in German.

    You decide yourself what you want to learn, and kill two birds with one stone in the process. What can you expect?

    • Dealing with complaints: a four-step plan.
    • How to turn a problem into an opportunity.
    • How to make a difference by showing empathy.
YOUR IDEAL LANGUAGE LEARNING MIX

What we do.

Give yourself and your professional career a boost with a customised language course. Step 1: put together your ideal Language Learning Mix. That makes sure your training course fits with your goals and wishes.

01
Icon_screening

Screening.

If you want to start on a German course, we will phone you first for a brief screening. This lets us determine your current level of proficiency and find out what your goals and expectations are. We use this information to find the right language trainer for you.
02
Icoon tandwiel

Finding right Mix.

We put an effort into creating the right customised language course, and we need lots of information from you. Do you prefer face-to-face classes or a virtual course? Would you rather learn on your own or in a group? Is e-learning for you or not? The answers to all those questions help us to figure out your perfect Language Learning Mix.

03
icons (2) - kopie-1

Jetzt geht's los!

Do you like the look of this Language Learning Mix? Then we can get started. First we look for the right language trainer for you given your proficiency, goals and job.

TESTIMONIALS

What our clients, trainers and trainees say.

I did a German course for my job, but I found learning German an enriching experience personally as well. What I liked most about the BLCC training was the trainer’s personal touch. She focused completely on my requirements and wishes.
What I liked most about the BLCC training was the trainer’s personal touch.
The language training I received for refreshing and improving my German skills was exceptional. The teacher understood my needs and adapted the classes accordingly, resulting in noticeable progress. I thoroughly enjoyed the classes and now feel much more confident in my abilities. Highly recommended!
The teacher understood my needs and adapted the classes accordingly, resulting in noticeable progress.

Zijn er nog vragen?

Before we really get started, we would like to call you for a screening. This way we find out what your current language level is and what goals you have.

Schedule a telephone appointment when it suits you with one of our Training Advisors.

BLCC BLOG

Articles that inspire.

Want to know more about how to learn a language? How to set up a strategic language policy as a company? Why you must use e-learning? Or simply how BLCC puts the ideal Language Learning Mix into practice? Discover all our articles here and get inspired.

  • What are the best practices for online language training?
    What are the best practices for online language training?

    More than 50% of training courses go on virtually. But how do you best prepare? What are the best practices for taking an online language course?

    Read More
  • 6 tips for the best language course
    6 tips for the best language course

    The best language course is one that is completely adapted to you. But how do you achieve that? We give you 6 tips.

    Read More
  • Why is teaching in the target language the best solution
    Why is teaching in the target language the best solution

    Why is teaching in the target language the best solution for learning a language? You'll find out here!

    Read More
  • Are you really on your own when learning a language online
    Are you really on your own when learning a language online

    You take a language course without a language trainer or fellow students via e-learning. But are you really on your own if you choose to learn a language online?

    Read More
  • Do's en don'ts of online meetings
    Do's en don'ts of online meetings

    Online meetings are the norm these days. But how do you best tackle them? What are the pitfalls? We give you some do's and don'ts for online meetings.

    Read More
  • My language course has ended. What now
    My language course has ended. What now

    Your language course is over. Only now the real challenge begins. Find out how to keep boosting your language level, even after your course!

    Read More
  • Learning a language with an app: how do you do it
    Learning a language with an app: how do you do it

    Ever thought of using an app to learn a new language? Can you really learn a language without a language trainer? Here's what we think!

    Read More
  • Maintain your language: tips for language learning after your language course (from level A)
    Maintain your language: tips for language learning after your language course (from level A)

    Language training finished. How to sustain language proficiency without lessons from coach?

    Read More
  • Maintain your language: 5 tips for language learning after your language course (from level B)
    Maintain your language: 5 tips for language learning after your language course (from level B)

    Your language training is complete. But how do you maintain your language level when you no longer have lessons with your language coach?

    Read More
  • Invest in language(s). How language skills contribute to growth
    Invest in language(s). How language skills contribute to growth

    Young talent: fresh out of school, degree obtained. Thanks to their school education, they now have the hard skills they need for their brand-new job. Good news, right? Definitely! But this is only part of the puzzle.

    Read More
  • How language training helps you increase your sales
    How language training helps you increase your sales

    Imagine missing out on the French or German market because you don't speak their language! Wondering how we do that? A language training for sales...

    Read More
  • Microlearning: Why turn your e-learning into snackable content
    Microlearning: Why turn your e-learning into snackable content

    Did you know that we learn 25% more if our e-learning content was shorter? Time to make your content snackable with microlearning!

    Read More
  • Take a virtual language course through Co-valent
    Take a virtual language course through Co-valent

    Getting started in the chemical sector? Then take a virtual language course through Co-valent now and become a pro at your job, even in a foreign language!

    Read More
  • 5 myths about virtual classrooms disproved
    5 myths about virtual classrooms disproved

    We doorbreken vijf hardnekkige mythes rond virtuele klassen. Ontdek de vele voordelen van virtuele klassen voor jouw taalopleiding!

    Read More
  • How watching TV in a foreign language strengthens your language skills
    How watching TV in a foreign language strengthens your language skills

    Learning a new language by watching TV, is it possible? Of course it is! We give you some tips & tricks to get the most out of your Netflix subscription.

    Read More
Contact us

Do you have any questions about the training?

Do you still have burning questions about this course? 

Contact one of our Training Advisors using the form below. We are happy to help you.