You do everything you can to avoid complaints but if you are faced with them, you deal with them constructively. After all, this can be an opportunity to make adjustments and improve performance yet further. You listen to what the client has to say and you formulate the right answer. You do all this with a feel for nuance, using positive language to deliver an optimum customer experience. That can be a challenge even in your native language. But what if you have to do this in German?
Could this be for you?
You already have good command of German to an intermediary level. That means you already speak German reasonably effortlessly in familiar situations. But you would like to understand the client’s concerns perfectly even when expressed in German, and you want to give a clear-cut answer. A complaint does not have to be a negative incident and you aim to turn it into an opportunity. That will let you bolster the relationship with the client and make them feel you understand them
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