SPECIALIST GERMAN COURSE

Handling complaints in German.

Flag German
YOUR IDEAL LANGUAGE LEARNING MIX

About our course Handling complaints in German.

You do everything you can to avoid complaints but if you are faced with them, you deal with them constructively. After all, this can be an opportunity to make adjustments and improve performance yet further. You listen to what the client has to say and you formulate the right answer. You do all this with a feel for nuance, using positive language to deliver an optimum customer experience. That can be a challenge even in your native language. But what if you have to do this in German?

Quote grey_background_no shadow
  1. 01
    Klachten behandelen Frans

    Could this be for you?

    You already have good command of German to an intermediary level. That means you already speak German reasonably effortlessly in familiar situations. But you would like to understand the client’s concerns perfectly even when expressed in German, and you want to give a clear-cut answer. A complaint does not have to be a negative incident and you aim to turn it into an opportunity. That will let you bolster the relationship with the client and make them feel you understand them

     

     

     

  2. 02
    Klachten behandelen Engels

    What you can do after this course?

    • Deal with a complaint.
    • Use the right communication channels for handling a complaint.
    • Use precisely those key phrases that let the client feel you understand them.
  3. 03
    Schrijven in Frans

    Refine your communication skills in your German course?

    Certainly! Thanks to our unique partnership with  CrossKnowledge , we offer you specialist e-learning modules that hone your communication skills — all in German.

    You decide yourself what you want to learn, and kill two birds with one stone in the process. What can you expect?

    • Dealing with complaints: a four-step plan.
    • How to turn a problem into an opportunity.
    • How to make a difference by showing empathy.
YOUR IDEAL LANGUAGE LEARNING MIX

What we do.

Give yourself and your professional career a boost with a customised language course. Step 1: put together your ideal Language Learning Mix. That makes sure your training course fits with your goals and wishes.

01
Icon_screening

Screening.

If you want to start on a German course, we will phone you first for a brief screening. This lets us determine your current level of proficiency and find out what your goals and expectations are. We use this information to find the right language trainer for you.
02
Icoon tandwiel

Finding right Mix.

We put an effort into creating the right customised language course, and we need lots of information from you. Do you prefer face-to-face classes or a virtual course? Would you rather learn on your own or in a group? Is e-learning for you or not? The answers to all those questions help us to figure out your perfect Language Learning Mix.

03
icons (2) - kopie-1

Jetzt geht's los!

Do you like the look of this Language Learning Mix? Then we can get started. First we look for the right language trainer for you given your proficiency, goals and job.

TESTIMONIALS

What our clients, trainers and trainees say.

I did a German course for my job, but I found learning German an enriching experience personally as well. What I liked most about the BLCC training was the trainer’s personal touch. She focused completely on my requirements and wishes.
What I liked most about the BLCC training was the trainer’s personal touch.
The language training I received for refreshing and improving my German skills was exceptional. The teacher understood my needs and adapted the classes accordingly, resulting in noticeable progress. I thoroughly enjoyed the classes and now feel much more confident in my abilities. Highly recommended!
The teacher understood my needs and adapted the classes accordingly, resulting in noticeable progress.

Schedule a screening.

Before we really get started, we would like to call you for a screening. This way we find out what your current language level is and what goals you have.

Schedule a telephone appointment when it suits you with one of our Training Advisors.

BLCC BLOG

Articles that inspire.

Want to know more about how to learn a language? How to set up a strategic language policy as a company? Why you must use e-learning? Or simply how BLCC puts the ideal Language Learning Mix into practice? Discover all our articles here and get inspired.

  • BLCC embraces innovation with Squidll
    BLCC embraces innovation with Squidll

    Finding the ideal language solution is not always easy. In 2022, we launched an innovative online platform, Squidll, for flexible online language support.

    Read More
  • 4 tips on how to learn English faster
    4 tips on how to learn English faster

    Are you currently learning English? We give you 4 tips on making progress faster!

    Read More
  • Want to learn a new language? Get inspired by kids around you
    Want to learn a new language? Get inspired by kids around you

    There is not much difference between children learning a language and adults doing so. You could even use their learning techniques!

    Read More
  • The 10 advantages of e-learning
    The 10 advantages of e-learning

    Het meest evidente voordeel van e-learning: winst in tijd zonder verlies in kwaliteit. We geven je nog 10 extra voordelen om je te helemaal te overtuigen.

    Read More
  • How many hours of language training do you need to improve your level?
    How many hours of language training do you need to improve your level?

    How many hours of language training do you need to improve by one level? There is no simple answer. Fortunately, we can give a realistic estimate.

    Read More
  • Strategic partner for your language policy
    Strategic partner for your language policy

    Will you soon be choosing language courses? Find out how to strategically choose the best language partner for your company's language courses!

    Read More
  • Better to measure your impact than your language level!
    Better to measure your impact than your language level!

    Measuring your language level for your language course? We would say no to that. Instead, measure the impact you have in your professional context!

    Read More
  • Subtitles: do or don't?
    Subtitles: do or don't?

    Subtitles to films or series to learn a new language: is it such a good idea or not? We explain what's best to do, and why!

    Read More
  • 7 tips on teaching remotely
    7 tips on teaching remotely

    Are you a language trainer and looking for ways to make your remote classes even better? Our 7 tips are the way to success in online classes!

    Read More
  • Crash course in e-mailing in French.
    Crash course in e-mailing in French.

    It is necessary to draft your e-mails professionally and that you follow well-defined rules. We give you a crash course in e-mailing in French

    Read More
  • ROI of language training: multilingualism creates 10-20% of turnover
    ROI of language training: multilingualism creates 10-20% of turnover

    Companies are increasingly seeing the importance of diverse language skills on their business performance. How and why? We list that for you.

    Read More
  • Met vriendelijke ‘groenten’! Why learning Dutch is so difficult
    Met vriendelijke ‘groenten’! Why learning Dutch is so difficult

    Most trainees find learning Dutch quite difficult. Especially for those who do not have a Germanic mother tongue. However, why is this the case?

    Read More
  • E-learning for language: top technology & content from CrossKnowledge
    E-learning for language: top technology & content from CrossKnowledge

    With a blended learning path you get the maximum return from your training. And that requires top technology and content. We found both at CrossKnowledge

    Read More
  • This is how you make sure your trainees attend every language class.
    This is how you make sure your trainees attend every language class.

    How is it anyway that people drop out even before a training session is over? And more to the point, how does BLCC play a role in avoiding this scenario?

    Read More
  • Blended learning: how online quizzes enhance your language training
    Blended learning: how online quizzes enhance your language training

    Blended learning has become essential in any Learning & Development programme. How can online quizzes or e-quizzes enhance your blended language training?

    Read More
Contact us

Do you have any questions about the training?

Do you still have burning questions about this course? 

Contact one of our Training Advisors using the form below. We are happy to help you.