Specialist French Course

Handling complaints in French.

Flag French
YOUR IDEAL LANGUAGE LEARNING MIX

About our course Handling complaints in French.

You do everything you can to avoid complaints but if you are faced with them, you deal with them constructively. After all, this can be an opportunity to make adjustments and improve performance yet further. You listen to what the client has to say and you formulate the right answer. You do all this with a feel for nuance, using positive language to deliver an optimum customer experience. That can be a challenge even in your native language. But what if you have to do this in French?

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  1. 01
    Klachtopvolging in het Frans

    Could this be for you?

    You already have good command of French to an intermediary level. That means you already speak French reasonably effortlessly in familiar situations. But you would like to understand the client’s concerns perfectly even when expressed in French, and you want to give a clear-cut answer. A complaint does not have to be a negative incident and you aim to turn it into an opportunity. That will let you bolster the relationship with the client and make them feel you understand them.

  2. 02
    Klachten behandelen Frans

    What you can do after this course?

    • Deal with a complaint.
    • Use the right communication channels for handling a complaint.
    • Use precisely those key phrases that let the client feel you understand them.
  3. 03
    Klachtbehandeling Frans

    Refine your communication skills in your French course?

    Certainly! Thanks to our unique partnership with  CrossKnowledge , we offer you specialist e-learning modules that hone your communication skills — all in French. You decide yourself what you want to learn, and kill two birds with one stone in the process. What can you expect?

    • Dealing with complaints: a four-step plan.
    • How to turn a problem into an opportunity.
    • How to make a difference by showing empathy.
YOUR IDEAL LANGUAGE LEARNING MIX

What we do?

Give yourself and your professional career a boost with a customised language course. Step 1: put together your ideal Language Learning Mix. That makes sure your training course fits with your goals and wishes.

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Screening.

If you want to start on a French course, we will phone you first for a brief screening. This lets us determine your current level of proficiency and find out what your goals and expectations are. We use this information to find the right language trainer for you.
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Finding right Mix.

We put an effort into creating the right customised language course, and we need lots of information from you. Do you prefer face-to-face classes or a virtual course? Would you rather learn on your own or in a group? Is e-learning for you or not? The answers to all those questions help us to figure out your perfect Language Learning Mix.
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On y va.

Do you like the look of this Language Learning Mix? Then we can get started. First we look for the right language trainer for you given your proficiency, goals and job.
TESTIMONIALS

What our clients, trainers and trainees say.

As a Happiness Officer at X2O my responsibilities include finding the right training solutions for my colleagues. As X2O is currently rapidly expanding in Belgium and abroad, I contacted BLCC to help me organise language courses via Cevora. I decided to take a French course myself too, since I haven't used French in my career over the past years, which makes it difficult to communicate with my French-speaking employees. My training went very well. My teacher really makes an effort to understand my professional context and to support me in how to deal with specific cases in French.
Finding the right training solutions for the growing team of X2O
I was looking for a course that focused on speaking, in the sales context rather than general speaking skills. BLCC listened perfectly to my specific requirements. The trainer was very knowledgeable.
A language course that focused on speaking.
I have regular lessons via Skype and I’m already reaping benefits from those lessons.  I recently advanced one level. My French has genuinely improved: I notice the difference in my contact with colleagues, clients and journalists. I’d give BLCC an 11 out of 10!
I’m already reaping benefits from those lessons.
I feel much more comfortable now when on the phone. I can express myself more fluently in French as well when giving presentations and I no longer worry so much about the mistakes I make.
I feel much more comfortable now when on the phone.
Sandra's online classes were exceptionally organized and well-prepared. Despite my expectations of slow progress, I noticed significant improvement with my commitment. Sandra's teaching style is amazing, making each lesson a highly anticipated event in my week. Her constant interaction was crucial for my progress, as self-study is challenging for me. The didactic material was clear, structured, and perfectly adapted to my level. I have no adjustments to suggest at this time. I highly recommend Sandra's course for a dynamic and motivating French learning experience.
I highly recommend Sandra's course for a dynamic and motivating French learning experience.

Schedule a screening.

Before we really get started, we would like to call you for a screening. This way we find out what your current language level is and what goals you have.

Schedule a telephone appointment when it suits you with one of our Training Advisors.

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Contact us

Do you have any questions about the training?

Do you still have burning questions about this course? 

Contact one of our Training Advisors using the form below. We are happy to help you.