You do everything you can to avoid complaints but if you are faced with them, you deal with them constructively. After all, this can be an opportunity to make adjustments and improve performance yet further. You listen to what the client has to say and you formulate the right answer. You do all this with a feel for nuance, using positive language to deliver an optimum customer experience.
That can be a challenge even in your native language. But what if you have to do this in English?
You already have good command of English to an intermediary level. That means you already speak English reasonably effortlessly in familiar situations. But you would like to understand the client’s concerns perfectly even when expressed in English, and you want to give a clear-cut answer. A complaint does not have to be a negative incident and you aim to turn it into an opportunity. That will let you bolster the relationship with the client and make them feel you understand them.
Certainly! Thanks to our unique partnership with CrossKnowledge , we offer you specialist e-learning modules that hone your communication skills — all in English. You decide yourself what you want to learn, and kill two birds with one stone in the process. What can you expect?
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We put an effort into creating the right customised language course, and we need lots of information from you. Do you prefer face-to-face classes or a virtual course? Would you rather learn on your own or in a group? Is e-learning for you or not? The answers to all those questions help us to figure out your perfect Language Learning Mix.
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Do you like the look of this Language Learning Mix? Then we can get started. First we look for the right language trainer for you given your proficiency, goals and job.
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