Specialist French course
About Handling complaints
You do everything you can to avoid complaints but if you are faced with them, you deal with them constructively. After all, this can be an opportunity to make adjustments and improve performance yet further. You listen to what the client has to say and you formulate the right answer. You do all this with a feel for nuance, using positive language to deliver an optimum customer experience. That can be a challenge even in your native language. But what if you have to do this in French?
Could this be for you?
You already have good command of French to an intermediary level. That means you already speak French reasonably effortlessly in familiar situations. But you would like to understand the client’s concerns perfectly even when expressed in French, and you want to give a clear-cut answer. A complaint does not have to be a negative incident and you aim to turn it into an opportunity. That will let you bolster the relationship with the client and make them feel you understand them.
What you can do after this course
- Deal with a complaint.
- Use the right communication channels for handling a complaint.
- Use precisely those key phrases that let the client feel you understand them.
Refine your communication skills in your French course?
Certainly! Thanks to our unique partnership with CrossKnowledge , we offer you specialist e-learning modules that hone your communication skills — all in French. You decide yourself what you want to learn, and kill two birds with one stone in the process. What can you expect?
- Dealing with complaints: a four-step plan.
- How to turn a problem into an opportunity.
- How to make a difference by showing empathy.
Wat onze klanten, trainers en cursisten zeggen..
Virtual learning is very efficient as it can flexibly adapt both to work and private schedules. Despite being undoubtedly the future of training, it is true that this form requires motivation and self-discipline in order to be effective. Because of the lack of fixed timeslots and usually the absence of classmates, one might have the tendency to skip sessions and therefore lose pace. To avoid this, motivation can be boosted up by tailoring the learning content upon items that you really need, that you truly like, and that help improve your skills. My personal experience with the BLCC courses is very positive, having followed German classes for several years and I can express my full satisfaction about the teachers’ professionalism and competence.
“I find it important to speak the language of the country where I’m working so I can hold a simple conversation in that language with my employees. My language teacher is very professional. She adapts the lessons to suit my learning style.”
“Melanie taught me English, with an exclusive focus on my professional field. That means I am now able to do my coaching sessions in Manchester as well. Even my friends and colleagues soon noticed a big improvement in my English!”
“I feel much more comfortable now when on the phone. I can express myself more fluently in French as well when giving presentations and I no longer worry so much about the mistakes I make.”
“I was looking for a course that focused on speaking, in the sales context rather than general speaking skills. BLCC listened perfectly to my specific requirements. The trainer was very knowledgeable.”
“I have regular lessons via Skype and I’m already reaping benefits from those lessons. I recently advanced one level. My French has genuinely improved: I notice the difference in my contact with colleagues, clients and journalists. I’d give BLCC an 11 out of 10!”
“I did a German course for my job, but I found learning German an enriching experience personally as well. What I liked most about the BLCC training was the trainer’s personal touch. She focused completely on my requirements and wishes.”
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If you want to resolve complaints constructively in French as well or if you have further questions, please contact our Training Advisors!